FAQ’s
General Questions +
• How can I contact Courierit?
Our Customer Care team is available Monday to Friday from 8:00am – 4:00pm.
Just simply hit the LIVE CHAT.
• Can I cancel a collection once it has been placed?
This is depended on the status of your parcel.
If you need to cancel your order please contact us via the Live Chat. Once the order is cancelled your credit card will be
credited.
• Why is there a new charge on my credit card?
When entering your weight and dimensions we have a warning that incorrect information might result in a re-bill charge. This
happens because we will weigh and measure your parcel and if the information provided is incorrect they will then charge a different cost based on the new
data.
Tracking +
• What is the status of my parcel / where is my parcel?
Click here to check the status of your parcel.
• What is my Tracking / Waybill Nr and where can I find it?
Click here to view your order History. Your waybill nr will start with “WEBS*******”
• Can I Track Multiple Tracking / Waybills Nrs with a single request?
Yes you absolutely can, click here to track your parcels
Delivery +
• When can I expect my shipment to be delivered?
Delivery is based on the service selected.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination with certain suburb being service on certain days.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination with certain suburb being service on certain days.
• Why has my shipment not been delivered yet?
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. We sincerely apologize for any inconvenience a delay may cause.
Delivery delays can be caused by e.g. weather events, customs, strikes, contact not available or an incomplete address. Please get in contact with our Live Chat
and they will investigate as to what the cause might be.
Our Customer Care team is available Monday to Friday from 8:00am – 4:00pm.
Our Customer Care team is available Monday to Friday from 8:00am – 4:00pm.
• Can I change my Delivery Address?
Yes, this can lead to extra cost or the change of the delivery date and time.
Please contact our customer care team they are available Monday to Friday from 8:00am – 4:00pm.
Just simply hit the LIVE CHAT to request the change in delivery details.
Please contact our customer care team they are available Monday to Friday from 8:00am – 4:00pm.
Just simply hit the LIVE CHAT to request the change in delivery details.
• Can I change the delivery date and time?
Yes, however it depends on the status of your shipment.
Please contact our customer care team they are available Monday to Friday from 8:00am – 4:00pm.
Just simply hit the LIVE CHAT to request the change in delivery date and time.
Please contact our customer care team they are available Monday to Friday from 8:00am – 4:00pm.
Just simply hit the LIVE CHAT to request the change in delivery date and time.
International Shipments +
• For Any Questions on International Shipments please contact our International Department:
Claims +
• For Any Claims queries, please contact our claims department on - citclaims@courierit.co.za
For any other questions, please hit the LIVE CHAT
